Avalanche Remote Control is a mobile help desk solution that provides administrators with an exact replica of what end-user’s are experiencing. Remote Control allows administrators to support device users in the field remotely, without actually having to be in the field with the physical device. This lets administrators provide assisted guidance for an end-user, thereby reducing mobile device downtime and increasing end-user productivity.
With the Avalanche Remote Control plug-in, an administrator can now remotely diagnose and remedy both applications and device settings, or simply provide assisted guidance for an end-user. This reduces mobile device down-time and increases end-user productivity.
Remote Control is an Avalanche package that requires Avalanche Manager 3.3.1 and an Avalanche 3.x Enabler.
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